The Program applies only to jobs post service provided by VietnamWorks including paid jobs post, supported jobs post, promotion jobs post and not including re-posted jobs under this Program.
To be eligible to participate in the Program, the Customers must meet all conditions as follows:
- Customers are individuals or enterprises who use, or are offered or are supported with job post service of VietnamWorks in accordance with Article 6; and
- The Program does not apply for Customers in Headhunter and Executive Search Industry.
Content of the Program:
After the job post has expired, if the Customer is not satisfied with the job posting service for any reason whatsoever or the Customer wants to receive more applications, VietnamWorks will support the Customer (based on their requirements) with one (01) of two (02) options free of charge as below (“Benefit”):
- Option 01: Re-posting the job post by providing the Customer with 01 “Job post basic 30 days” (only support to re-post 01 time for the same position).
- Option 02: or providing the Customer with 01 Resume Search 30 credits – 30 days (only support 01 time per Paid job post).
Procedure: Within 10 working days after the job post has expired (“Eligible Term”), if the Customer wants to use the benefit of 100% Satisfaction Guarantee Program, the Customer has to contact VietnamWorks through the following channels:
- The Customer contacts VietnamWorks Customer Solution directly; and/or
- The Customer contacts VietnamWorks Customer Care Department via LiveChat, Hotline.
Regarding the option (i) and (ii), the Customer will enjoy the benefit immediately upon notification by the Customer and having confirmation from Customer Solution/ Customer Care Department of VietnamWorks.
Please refer this link to know more about our policy for this program.