I/ Users can request for guarantee on their job post directly on VietnamWorks
- Login to VietnamWorks for Employers
- Go to Jobs
- On Expired Job section, find the job post to request for guarantee
- Select Request Guarantee
- A Popup will appear to let user select the type of guarantee
- Select the desired option and click Confirm
- After being processed by the Customer Experience team, user will receive the guarantee options selected. Customers will receive an email notification when the request is done (Email subject: [VietnamWorks] Chương trình Đảm bảo Sự Hài lòng của Khách Hàng – Satisfaction Guarantee Program)
II/ Conditions for Guarantee Eligibility:
- VietnamWorks supports re-post 01 (one) time for the same position. For Customers of the “Customer Loyalty Program”, the guarantee policy of “Satisfaction Guarantee for Customer Loyalty Program” will be followed.
- Customers Request for Guarantee on Job Post on VietnamWorks within 15 (fifteen) days from the expired date of job posting.
- The Program does not apply to customers’ postings with the hiring quantity of 02 (two) people or more.
- The Program does not apply to customers’ postings with multiple positions or multiple job levels.
- The Program does not apply to customers’ postings using services or service combos listed for New Customers.
- The Program does not apply to customers’ postings using services which have been expressed as “not applicable” the guarantee under the Satisfaction Guarantee Program as stipulated in article 1 above.
- The Program does not apply to Customers in Headhunter and Executive Search Industry.
- The Customer must complete the payment in full at the time of the request for the Satisfaction Guarantee Program.
III/ Services eligible and not eligible for guarantee:
| Original Job Posting Services | Guarantee Job Posting |
| Job Post 30-day – Basic (+ Premium Services) | Applicable |
| Job Basic 30-day – M (+ Premium Services) | Applicable |
| Combo N: Job Posting – N (+ Premium Services without – N/W) | Applicable |
| Combo W: Job Posting – W (+ Premium Services without – N/W) | Applicable |
| Job posting for Intern/Entry Level (+ Premium Services) | Applicable |
| E – Job Post 30-day – Basic (+ Premium Services) | Applicable |
| E – Job Post 30-day – M (+ Premium Services) | Applicable |
| Super Turbo Job/Super Turbo Job – N (+ Premium Services) | Applicable |
| Premium Super Turbo Job/Premium Super Turbo Job – N (+ Premium Services) | Applicable with Guarantee – Re post Job Full Services |
| Only Job Posting – N | Not Applicable |
| Only Job Posting – W | Not Applicable |
| Only Job posting for Intern/Entry Level | Not Applicable |
| Job Posting – N (+ Premium Service – N/W) | Not Applicable |
| Job Posting – W (+ Premium Service – N/W) | Not Applicable |
| Job posting for Intern/Entry Level (+ Premium Service – N/W) | Not Applicable |
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